Signer declined to sign the document
This event is fired whenever a signer in a signature request declines to sign the document. The payload has details of who the signer is and the time of the event. Declining the document effectively voids the signature request for the other signers (if any). It can also contain user-specific metadata (request_info) if it was sent during RS creation.
Use this event to re-trigger a signature request or reach out to your signers on why they declined to sign the document.
{
"data":{
"status":"recipient_declined",
"owner_first_name":"Jack",
"expiry_time": 1683033398,
"sources": [
{
"id": 33299021,
"name": "LP Signing Contract Document",
"type": "original"
},
{
"id" 33122312,
"name": "LP Signing Contract Lease Document",
"type": "original"
}
],
"recipients":[
{
"status":"declined",
"first_name":"",
"last_name":"",
"order_id":1,
"last_modified_time":1505462351,
"recipient_user_id":2,
"recipient_id":3,
"created_time":1505462028,
"email":"[email protected]"
},
{
"status":"not_viewed",
"first_name":"",
"last_name":"",
"order_id":2,
"last_modified_time":1505462028,
"recipient_user_id":3,
"recipient_id":4,
"created_time":1505462028,
"email":"[email protected]"
}
],
"owner_email":"[email protected]",
"owner_last_name":"Barb",
"next":null,
"created_time":1505462028,
"last_modified_time":1505462351,
"has_markers":0,
"is_ordered":0,
"id":283378,
"owner_user_id":1,
"decline_reason": "This carries the reason the signer added while declining the signature request"
},
"metadata":{
"token": "1AqZ3DEC4fr@21",
"event_type":"rs.declined",
"event_user_id":2,
"client_id":null,
"event_user":"[email protected]"
},
"request_info": {
"name": "Jack",
"required": true,
"id" : 49367567,
"url": "https://localhost:8090"
}
}